Terms and Conditions
Updated: September 2026
Welcome to Appupaws.
These Terms and Conditions (“Terms”) govern your access to and use of www.appupaws.com (“Website”) and your purchase and use of products and services offered by Appupaws.
Throughout these Terms, “Appupaws”, “we”, “us” and “our” refer to [Legal Entity / Company Name], operating the Appupaws brand.
By accessing our Website, creating an account, placing an order or purchasing our products, you acknowledge that you have read, understood and agreed to these Terms, together with our Privacy Policy, Shipping & Delivery Policy, Cancellation & Refund Policy and any other policies displayed on our Website.
If you do not agree with these Terms, please do not use the Website.
1. Eligibility
By using this Website or placing an order, you represent that you are legally capable of entering into a binding agreement under applicable law.
If you are using the Website on behalf of another person, company or organisation, you represent that you have authority to accept these Terms on their behalf.
2. Products
Appupaws develops, markets and/or sells pet nutrition products, which may include pet treats, functional treats, pet foods, supplements and other pet-related products.
Products displayed on the Website are subject to availability.
We reserve the right to introduce, modify, discontinue or limit the availability of any product at any time.
Product formulations, ingredients, packaging, appearance, size or other characteristics may occasionally change as part of product development, regulatory requirements, manufacturing improvements or supply availability.
Where such changes are material, the information provided on the applicable product label or packaging should be referred to before use.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, ingredients, nutritional information, feeding information, prices and other information displayed on our Website are accurate and up to date.
However, minor variations may occur between the images displayed on the Website and the actual product, including differences in colour, appearance, texture, size and packaging.
In the event of a discrepancy relating to ingredients, nutritional information, feeding instructions, expiry or safety information, please refer to the information printed on the actual product packaging and contact Appupaws if clarification is required.
4. Pet Nutrition and Product Use
Every pet is different.
Factors including species, breed, age, body weight, activity level, health condition, allergies, intolerances and existing diet may affect whether a particular product is appropriate for your pet.
You are responsible for reviewing the ingredients, feeding instructions, warnings and other information provided with a product before feeding it to your pet.
Products must be used only for the intended animal species and purpose stated on the product packaging.
If your pet has an existing medical condition, known food allergy or intolerance, is pregnant or nursing, is receiving medication, or is on a therapeutic or veterinary-prescribed diet, you should consult a qualified veterinarian before introducing a new food, treat or supplement.
If your pet develops an unexpected or adverse reaction after consuming a product, discontinue use and seek appropriate veterinary advice.
Unless a product is specifically represented and labelled as a complete and balanced pet food, Appupaws treats, snacks and supplementary products should not be treated as the sole source of your pet's daily nutrition.
5. Veterinary Disclaimer
Information provided by Appupaws through our Website, packaging, social media, articles, educational material or other communications is intended for general informational and educational purposes.
It is not intended to diagnose, treat, cure or prevent any disease and should not be considered a substitute for professional veterinary advice, diagnosis or treatment.
Always seek advice from a qualified veterinarian regarding your pet's health, medical condition or specific nutritional requirements.
6. Feeding and Storage
Customers are responsible for following the feeding and storage instructions provided on the product packaging.
Products should be stored in accordance with the instructions provided, kept appropriately sealed after opening and protected from conditions that may affect product quality or safety.
Do not feed products that are past their stated expiry or best-before date, or products whose packaging appears damaged, contaminated or otherwise compromised.
Keep products appropriately stored and away from children where applicable.
7. Orders
Placing an order through our Website constitutes an offer to purchase the selected products.
An order is considered accepted only when we confirm or process the order in accordance with our ordering process.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
A product is unavailable;
Incorrect pricing or product information has been displayed;
Payment cannot be processed or verified;
Fraud or unauthorised activity is suspected;
The delivery address cannot reasonably be serviced;
The order appears to be intended for unauthorised commercial resale; or
The order would violate applicable law or these Terms.
Where payment has already been received for an order cancelled by us, the applicable amount will be refunded in accordance with our refund process.
8. Pricing
Prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.
Applicable taxes, delivery charges or other charges will be displayed where required during the ordering or checkout process.
We reserve the right to change product prices at any time.
A price change will not ordinarily affect an order that has already been accepted, except where correction is required due to an obvious pricing or technical error, subject to applicable law.
9. Payments
Payments may be processed through authorised third-party payment gateway providers.
Available payment methods may include credit cards, debit cards, UPI, net banking, wallets or other methods displayed during checkout.
Appupaws does not ordinarily receive or store your complete payment-card or banking credentials where these are processed directly by a payment service provider.
Your use of a third-party payment service may also be subject to that provider's terms and privacy practices.
10. Shipping and Delivery
Orders will be shipped to the delivery address provided during checkout.
Estimated delivery periods are estimates and may be affected by courier operations, weather, public holidays, logistical disruptions, events beyond our reasonable control or other circumstances.
Customers are responsible for providing complete and accurate delivery information.
Our detailed shipping terms are provided in our Shipping & Delivery Policy, which forms part of these Terms.
11. Cancellation, Returns and Refunds
Cancellation, replacement, return and refund eligibility will be determined in accordance with our Cancellation & Refund Policy and applicable law.
Because pet food and pet nutrition products are consumable products, certain products may not be eligible for return after delivery except in circumstances such as receiving an incorrect, damaged, defective or otherwise eligible product.
Please refer to the Cancellation & Refund Policy before making a purchase.
Nothing in these Terms is intended to limit any mandatory consumer rights available under applicable law.
12. Products for Personal Use
Unless otherwise agreed by Appupaws in writing, products purchased through our consumer Website are intended for personal household use.
You may not purchase products for unauthorised commercial resale, redistribution or other commercial purposes.
For wholesale, retail, distribution or business enquiries, please contact Appupaws separately.
We reserve the right to limit quantities or cancel orders where we reasonably believe products are being purchased for unauthorised resale or misuse.
13. Promotions, Discounts and Coupon Codes
Appupaws may occasionally offer discounts, promotional codes, giveaways, contests, bundles or other promotional offers.
Such promotions may be subject to additional conditions, including validity periods, minimum purchase requirements, product exclusions and limits on usage.
Unless otherwise stated, promotional offers cannot be combined.
We reserve the right to withdraw or modify promotions where reasonably necessary, subject to applicable law.
14. Accounts
Certain Website features may allow you to create an Appupaws account.
You are responsible for maintaining the confidentiality of your login information and for activities conducted through your account.
You agree to provide accurate information and update it where necessary.
If you suspect unauthorised access to your account, please change your password and contact us promptly.
15. Intellectual Property
All content available through the Appupaws Website, including but not limited to the Appupaws name, brand identity, logos, trademarks, product names, packaging designs, photographs, graphics, illustrations, videos, text, website design, icons and other materials, is owned by or licensed to Appupaws unless otherwise stated.
Such content may be protected under applicable intellectual property laws.
You may access and use our Website for personal, non-commercial purposes.
Without our prior written permission, you may not reproduce, copy, modify, republish, distribute, commercially exploit or create derivative works from our protected content except where permitted by applicable law.
16. Acceptable Use of the Website
You agree not to:
Use the Website for unlawful or fraudulent purposes;
Attempt to gain unauthorised access to our systems or accounts;
Introduce viruses, malicious software or harmful code;
Interfere with the operation or security of the Website;
Scrape, crawl or automatically extract substantial Website content without permission;
Impersonate another person or organisation;
Submit false or misleading information;
Infringe the intellectual property or other rights of Appupaws or third parties; or
Use the Website in any manner that could damage Appupaws, our customers or our service providers.
We may restrict or terminate access where we reasonably believe these Terms have been violated.
17. Reviews, Feedback and User Content
You may have opportunities to submit product reviews, photographs, comments, feedback, suggestions or other content.
You are responsible for content you submit and must ensure that you have the right to provide it.
You must not submit content that is unlawful, defamatory, misleading, abusive, discriminatory, obscene, fraudulent or infringes another person's intellectual property or privacy rights.
By voluntarily submitting content for publication, you grant Appupaws a non-exclusive, royalty-free licence to use, reproduce, display and distribute that content for purposes reasonably connected with our Website, products and marketing, subject to applicable law and our Privacy Policy.
Where appropriate, we may remove content that violates these Terms.
18. Third-Party Links and Services
Our Website may contain links to third-party websites or use third-party services such as payment gateways, logistics providers, social media platforms or other technology services.
Appupaws does not control third-party websites and is not responsible for their content, availability, security or privacy practices.
Accessing third-party services is at your discretion and may be subject to their own terms and policies.
19. Limitation of Liability
To the maximum extent permitted by applicable law, Appupaws will not be liable for indirect, incidental, special or consequential losses arising solely from your use or inability to use the Website.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable Indian law.
Appupaws will not be responsible for harm arising from improper storage, misuse, feeding contrary to product instructions, use after expiry, feeding a product to an animal for whom it was not intended, or continued use after a known adverse reaction, except to the extent liability cannot legally be excluded.
Nothing in these Terms is intended to exclude responsibility for a defective or unsafe product where liability applies under applicable law.
20. Indemnification
To the extent permitted by applicable law, you agree to indemnify Appupaws against reasonable losses, costs or claims arising from your unlawful use of the Website, violation of these Terms, infringement of third-party rights or misuse of our Website or intellectual property.
21. Privacy
Your privacy is important to us.
Our collection and use of personal information is governed by our Privacy Policy, which should be read together with these Terms and Conditions.
22. Force Majeure
Appupaws will not be responsible for delays or failure to perform obligations caused by circumstances reasonably beyond our control, including natural disasters, floods, fires, epidemics, governmental actions, transportation disruptions, supply-chain interruptions, telecommunications failures, strikes or similar events.
We will make reasonable efforts to resume affected services as soon as practicable.
23. Changes to These Terms
We may update these Terms periodically to reflect changes to our business, products, Website, policies or applicable requirements.
Updated Terms will be published on this Website together with the revised date.
Your continued use of the Website after updated Terms become effective constitutes acceptance of the updated Terms, subject to applicable law.
24. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and other mandatory legal requirements, disputes relating to these Terms, the Website or transactions with Appupaws shall be subject to the jurisdiction of the competent courts in Chennai, Tamil Nadu, India.
Nothing in this clause is intended to restrict any right or remedy available to a consumer under applicable law.
25. Severability
If any provision of these Terms is determined to be invalid, unlawful or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.
26. Entire Agreement
These Terms, together with our Privacy Policy, Shipping & Delivery Policy, Cancellation & Refund Policy and any other policies expressly incorporated into them, constitute the terms governing your use of the Website and purchases from Appupaws.
27. Contact Us
For questions regarding these Terms and Conditions, please contact:
Appupaws
Chennai, Tamil Nadu, India
Email: people@appupaws.com
Website: www.appupaws.com